Generated on April 13, 2019 at 6:00:50 PM

  • Survey results: Council services used
    September 2018

    Background

    Auckland Council provides many services from parks and reserves to libraries and permits.

    To better deliver these services we wanted to understand how our services are being used, and who is using them. Within this survey we asked the People’s Panel which of council’s services they’ve used in the last 3 months along with information about themselves, to see if there are any trends in use of council services by demographic groups (e.g. age, gender, ethnicity, local area).

    How we will use the results

    Results from this survey are being used to better understand which groups in Auckland are using council’s services. This is an ongoing piece of work to improve delivery of council’s services.

    If you have a service related query, call 09 301 0101 or complete our online form to contact us.

    Methodology

    • 9,282 panellists received an invitation
    • 1,281 surveys were completed
    • Survey was open for 6 days (11 - 16 September 2018)

    This survey was run on Auckland Council's People's Panel, a quick and easy way for Aucklanders to help shape Auckland by taking part in short surveys.

    View a printable version of this report

    Video summary

  • Responses over time 
    Total Responses1,281
    Average time to completeAbout 5 minutes
    First ResponseTue 11 September 2018, 4:24 PM
    Last ResponseSun 16 September 2018, 11:36 PM
  • Question 1A 

    Auckland Council provides a wide range of services to Aucklanders.

    Thinking about the last three months, which of the following, if any, have you personally done either by yourself or with other people?

    Please select all that apply.

    I don't know None of the above – I have not used any council services in the last 3 months Applied for funding (E.g. community group project) Applied for a rates rebate Some other service (please specify) Applied for a permit such as a building or resource consent or had a permit approved Used or booked a council community facility such as a community hall, community crèche, bach, or BBQ site Made a request or complaint about maintenance or the standard of a council run facility such as a park or community hall. E.g. rubbish bins, lawn mowing, public toilets, maintenance of equipment Visited a cemetery in Auckland Applied for a license such as a dog or animal registration, or a food or alcohol license Volunteered or took part in a community group or project Made a request or complaint about rubbish or recycling collection, inorganic collection, or littering or illegal dumping Reported an issue such as flooding or blocked drains, hazards like over-hanging trees, a noise, animal, public nuisance or other complaint, or graffiti removal Asked for information from council. E.g. opening times, how to apply for something, your next rubbish bin collection, your rates bill Used a sports related council facility such as a council run gym, swimming pool, or sports club or field Attended or looked for information about a council or community event or festival, or a council art installation or exhibition Provided feedback about a community initiative, or Auckland Council plan or proposal Visited one of Auckland’s regional parks such as Long Bay, Shakespear Park, Wenderholm, Botanic Gardens, Cornwallis, Muriwai or Hunua Falls (If you visited a park and aren’t sure whether it was a regional park, please select this option, and the next question will help clarify this) Paid a rates bill on a property you own Used or visited a council library or used one of its services. E.g. ordered, took out or returned a book, e-book, or music, attended a class or community event Visited a local or neighbourhood park or playground
    Number of responses to this question1,280 (100%)
    Total number of responses for this survey1,281
    AnswerCount%
    Reported an issue such as flooding or blocked drains, hazards like over-hanging trees, a noise, animal, public nuisance or other complaint, or graffiti removal21917
    Applied for a permit such as a building or resource consent or had a permit approved635
    Applied for a license such as a dog or animal registration, or a food or alcohol license17514
    Made a request or complaint about rubbish or recycling collection, inorganic collection, or littering or illegal dumping19715
    Used or booked a council community facility such as a community hall, community crèche, bach, or BBQ site1068
    Used a sports related council facility such as a council run gym, swimming pool, or sports club or field32926
    Made a request or complaint about maintenance or the standard of a council run facility such as a park or community hall. E.g. rubbish bins, lawn mowing, public toilets, maintenance of equipment1169
    Visited one of Auckland’s regional parks such as Long Bay, Shakespear Park, Wenderholm, Botanic Gardens, Cornwallis, Muriwai or Hunua Falls (If you visited a park and aren’t sure whether it was a regional park, please select this option, and the next question will help clarify this)51941
    Visited a local or neighbourhood park or playground82364
    Applied for funding (E.g. community group project)242
    Volunteered or took part in a community group or project18114
    Attended or looked for information about a council or community event or festival, or a council art installation or exhibition41432
    Provided feedback about a community initiative, or Auckland Council plan or proposal42833
    Paid a rates bill on a property you own66552
    Applied for a rates rebate423
    Used or visited a council library or used one of its services. E.g. ordered, took out or returned a book, e-book, or music, attended a class or community event81263
    Asked for information from council. E.g. opening times, how to apply for something, your next rubbish bin collection, your rates bill27321
    Visited a cemetery in Auckland17514
    None of the above – I have not used any council services in the last 3 months222
    I don't know40
    Some other service (please specify)443