Generated on November 1, 2018 at 9:36:15 Am

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    Survey results: Manukau Red Bin rollout
    October 2017

    Background

    Auckland Council is working towards making it’s rubbish collection services consistent across the region. As part of this, rubbish collections in Manukau changed from bags to bins in September 2017. We wanted to ask residents how the new service was going and to see what improvements could be made for future rollouts of the bin service.

    How we will use the results

    The People’s Panel findings, along with other feedback, has been used to improve the process for requesting a different bin size to the standard 120L bin. In subsequent bin roll-out areas:

    - Requests can now be made earlier and online, rather than just by phone
    - An option for a smaller 80L bin has been added (previously only a larger 240L bin was available)

    Methodology

    • 3,380 panellists received an invitation
    • 934 surveys were completed (28% response rate)
    • Survey was open 17-26 October 2017

    This survey was run on Auckland Council's People's Panel, a quick and easy way for Aucklanders to help shape Auckland by taking part in short surveys.

     

  • Responses over time
    Total Responses934
    Average time to completeAbout 4 minutes
    First ResponseTue 17 October 2017, 1:09 PM
    Last ResponseThu 26 October 2017, 2:01 PM
  • Q3A Did you request a larger bin than the standard 120L bin?
    No - I tried to but it didn't work for me I don't know/can't remember Yes No - I didn't know that I could No - I didn't want a larger bin
    Number of responses to this question904 (97%)
    Total number of responses for this survey934
    AnswerCount%
    Yes10311
    No - I didn't want a larger bin65172
    No - I tried to but it didn't work for me61
    No - I didn't know that I could13515
    I don't know/can't remember91
  • Q3B How easy or difficult was it to order a larger bin?

    Base: Those who ordered a larger bin.
    2 1 - Very difficult 3 4 I don't know 5 - Very easy
    Number of responses to this question103 (11%)
    Total number of responses for this survey934
    AnswerCount%
    1 - Very difficult55
    233
    366
    477
    5 - Very easy7472
    I don't know88
  • Question 3C

    Did you receive the larger bin?

    Base: Those who ordered a larger bin.
    I didn't know No Yes
    Number of responses to this question103 (11%)
    Total number of responses for this survey934
    AnswerCount%
    Yes9087
    No1313

  • We have followed up on the 13% of requests where the larger bin was not received.